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Dynamics 365 CRM

Backend

Customer engagement and sales platform

Official documentation (opens in a new tab)

Overview

Dynamics 365 CRM (Customer Engagement) is the system of record for sales and service data in many Microsoft-centric clients—integrated via Web API, plugins, and Power Automate flows into ASP.NET Core platforms.

Factory templates and SaaS platform programs standardize on .NET 10, Clean Architecture, and Azure-native services—so generated solutions inherit consistent security, observability, and upgrade paths instead of one-off frameworks.

When a client estate or integration boundary calls for this technology, we wire it with explicit ownership, contract tests, and telemetry—without diluting the Factory baseline your long-term platform depends on.

Planning a backend on Azure with predictable releases? Our stack choices are documented, template-backed, and ready to extend—talk to us about mapping your domain to a production-grade .NET platform.

Why we use it:

  • Use Dataverse Web API with app registration
  • Environment-specific solution layers
  • Sync and conflict rules documented
  • Align with Power Platform DLP policies
  • Aligns with ASP.NET Core hosting and OpenAPI contracts in our templates
  • Observability hooks for Application Insights and OpenTelemetry
  • Clear Factory default versus client-specific adoption boundaries

Ready to work with us?

Let's discuss how our team can help achieve your digital goals