Back to Integrations landscape

Twilio

Communications & messaging

SMS, voice, and Verify APIs for customer communications

Official documentation (opens in a new tab)

Overview

Twilio delivers SMS, voice, and Verify APIs that power authentication, notifications, and contact-center adjacency in ConnectSoft client programs.

We align Twilio with ConnectSoft.Sms abstractions where possible - keeping provider swap paths open while still using Twilio REST features for advanced scenarios like Verify or programmable voice.

Webhooks land on ASP.NET Core endpoints with signature validation, tenant routing, and Application Insights correlation to user journeys.

For Israel and multi-region programs, Twilio complements regional gateways (019, Inforu) with explicit routing rules per tenant and compliance requirements.

Why we integrate it:

  • Typed HttpClient with auth and retry policies
  • Delivery status webhooks with tenant context
  • Verify and messaging flows separated by use case
  • ConnectSoft SMS abstraction where templates allow
  • Secrets rotation and per-environment subaccounts
  • Cost and volume monitoring in observability dashboards

Ready to work with us?

Let's discuss how our team can help achieve your digital goals