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Azure Communication Services

Communications & messaging

Azure-hosted SMS, voice, chat

Official documentation (opens in a new tab)

Overview

Azure Communication Services Azure-hosted SMS, voice, chat. ConnectSoft integrates it when client platforms need this capability in production ASP.NET Core services on Microsoft Azure.

We wire Azure Communication Services into ASP.NET Core services with delivery receipts, signature-validated webhooks, and Application Insights tracing — keeping SMS, email, voice, and chat flows tenant-aware on Microsoft Azure.

Because Azure Communication Services supports Azure-hosted SMS, voice, chat, we design explicit routing between transactional notifications, marketing sends, and verification flows — including regional gateway fallbacks where Israel and global programs share one platform.

When Azure Communication Services is on your roadmap, ConnectSoft delivers integration code you can operate in production — not a one-off script disconnected from your Azure platform.

Why we integrate it:

  • Azure Communication Services API client with Polly retry and timeout policies
  • Delivery and status webhooks with signature validation
  • Tenant-aware routing for multi-tenant SaaS programs
  • Secrets and credentials in Azure Key Vault or App Configuration
  • Application Insights correlation on outbound messages
  • Runbooks for carrier-specific failures and rate limits

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