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Infobip

Communications & messaging

Omnichannel communications (SMS, WhatsApp, RCS, voice)

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Overview

Infobip Omnichannel communications (SMS, WhatsApp, RCS, voice). ConnectSoft integrates it when client platforms need this capability in production ASP.NET Core services on Microsoft Azure.

We wire Infobip into ASP.NET Core services with delivery receipts, signature-validated webhooks, and Application Insights tracing — keeping SMS, email, voice, and chat flows tenant-aware on Microsoft Azure.

Because Infobip supports Omnichannel communications (SMS, WhatsApp, RCS, voice), we design explicit routing between transactional notifications, marketing sends, and verification flows — including regional gateway fallbacks where Israel and global programs share one platform.

When Infobip is on your roadmap, ConnectSoft delivers integration code you can operate in production — not a one-off script disconnected from your Azure platform.

Why we integrate it:

  • Infobip API client with Polly retry and timeout policies
  • Delivery and status webhooks with signature validation
  • Tenant-aware routing for multi-tenant SaaS programs
  • Secrets and credentials in Azure Key Vault or App Configuration
  • Application Insights correlation on outbound messages
  • Runbooks for carrier-specific failures and rate limits

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