Zendesk powers support queues and help centers for many ConnectSoft clients - we integrate Sunshine Conversations, Support REST APIs, and webhooks so product telemetry becomes actionable tickets.
Agents see customer context from your ASP.NET Core platform without swivel-chair copy/paste - identity links via external IDs and secure API keys.
Automations respect rate limits and idempotency when creating or updating tickets from high-volume product events.
Support integrations are treated as production paths: monitored, tested, and owned - not side scripts.
